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At Airtrain we are serious about customer service. We have won the award for best Customer Service in Australia for both 2005 and 2007. However, we are always looking to improve.

We would like to thank you for taking time to fill out this survey on your use of AirtrainConnect. All of the questions are optional.

Q1. Have you used AirtrainConnect previously?
 
Q2. For what purpose did you travel?
 
Q3. How did you find out about the AirtrainConnect service?
 
Q4. How would you rate the ease of purchasing/booking your tickets?
 
Q5. How would you rate the friendliness/helpfulness of the Airtrain staff?
 
Q6. How would you rate the knowledge/competency of the Airtrain staff?
 
Q7. How did you rate the instructions you received in relation to transferring from train to car?
 
Q8. Were you offered other products in addition to your AirtrainConnect (eg. theme park tickets, SmartPass tickets)?
 
Q9. On reaching your train station destination, were you met by someone in the designated area, with your name visible?
 
Q10. Were you satisfied with the luggage assistance offered to you?
 
Q11. How would you rate the driver of the car in relation to being friendly and courteous?
 
Q12. Did the standard of the car meet your expectations?
 
Q13. Would you recommend AirtrainConnect to friends/family?
 
Q14. How did you rate the ease of booking your return journey from the Gold Coast?
 
Q15. How would you rate the timing of the return pickup from the Gold Coast (was the car on time)?
 
Your Comments
 
If you would like Airtrain to contact you in regards to this survey, please enter your email address or phone number below.
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Survey Extras
AirtrainConnect Survey
Customer Satisfaction Survey
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AirtrainConnect
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