AirtrainConnect Survey

At Airtrain we are serious about customer service. We have won the award for best Customer Service in Australia for 2009, 2007 and 2005. However, we are always looking to improve.

We would like to thank you for taking time to fill out this survey on your use of AirtrainConnect. All of the questions are optional.

Q1. Have you used AirtrainConnect previously?
Yes    No
 
Q2. For what purpose did you travel?
Business    Holiday    Conference    Other
 
Q3. How did you find out about the AirtrainConnect service?
Web Site    Airport Terminal Information    In-Flight Information    Friends/Family    Other
 
Q4. How would you rate the ease of purchasing/booking your tickets?
Excellent    Good    Adequate    Needs Improvement    Needs Major Improvement
 
Q5. How would you rate the friendliness/helpfulness of the Airtrain staff?
Excellent    Good    Adequate    Needs Improvement    Needs Major Improvement
 
Q6. How would you rate the knowledge/competency of the Airtrain staff?
Excellent    Good    Adequate    Needs Improvement    Needs Major Improvement
 
Q7. How did you rate the instructions you received in relation to transferring from train to car?
Excellent    Good    Adequate    Needs Improvement    Needs Major Improvement
 
Q8. Were you offered other products in addition to your AirtrainConnect (eg. theme park tickets, SmartPass tickets)?
Yes    No
 
Q9. Were you satisfied with the luggage assistance offered to you at the Gold Coast stations?
Yes    No
 
Q10. How would you rate the driver of the car in relation to being friendly and courteous?
Excellent    Good    Adequate    Needs Improvement    Needs Major Improvement
 
Q11. Did the standard of the car meet your expectations?
Yes    No
 
Q12. Would you recommend AirtrainConnect to friends/family?
Yes    No
 
Q13. How did you rate the ease of booking your return journey?
Excellent    Good    Adequate    Needs Improvement    Needs Major Improvement
 
Q14. How would you rate the timing of the return pickup (was the car on time)?
Excellent    Good    Adequate    Needs Improvement    Needs Major Improvement
 
Your Comments

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