Customer Endorsements

The service of all staff involved was excellent. I had incorrectly booked my return date and it was amended with no fuss at all. The drivers were very friendly, on time and the cars were very well maintained. Much better service and cheaper than a taxi from the train station. Keep up the good service (TA 27/04)

An excellent cost-effective service for families. Very pleased. (KR 28/04)

A great service. Reliable, safe. Thankyou. (GF 27/04)

A most enjoyable trip. Driver picked me up at the station and delivered me to my destination. He was absolutely charming and treated me like royalty. The return trip was also great with the car arriving dead on time. Will definitely use this service again (RN 31/03)

I flew from Sydney to Brisbane for conference, departing & returning the same day. The Airtrain is a safe, convenient and pleasant way to travel from the airport & the city. This service exceeded my expectations in comparison to the service in Sydney, particular the friendliness & willingness to help offered by staff at the domestic satiation and South Brisbane stations. (RC 05/04)

Very easy to book on line. This was the first time I used your service and I will be happy to use it again. Thank you. (JM 11/04)

Not being a local of this area and service, my campanion and myself were most grateful for the information, assistance and treatment provided by the staff at the station and in the head office. Thank you. (TH 17/04)

This was far cheaper and just as easy to get me into the heart of Brisbane. Will be using this service again! (WC 19/04)

Excellent service and very friendly drivers for both trips - we will use again. (EO 01/03)

A fantastic service which made out holiday all the more smoother (EL 02/03)

A very welcome service, which removes the hassle of how to get from Brisbane airport to the Gold Coast. (L 12/03)

We were very happy with the entire Airtrain service. Took a lot of stress out of our first Australian holiday knowing that transport was all taken care of. Would definitely use again & recommend to friends. (GC 13/03)

Keep up the good work the Airtrain is an economical way to travel from the Airport to the City, no traffic jams. (MH 05/03)

This is a great service - easy to book and the trains run as scheduled which is important when you have a plane to catch. The difference it makes getting to and from the city is massive - no stressful taxi journey. (VN 12/03)

I like the idea of getting a discount when I buy my ticket on-line. (JH 14/03)

Very effective service for Air travellers to get to the city. Runs on time and very clean. (GP 19/03)

As we were booked into Traders Hotel at Roma Street the ease of convenience was fantastic (GW 02/02)

It is a brilliant service... upon arrival at Brisbane, as a first time visitor, I found it to be very user friendly service to the CBD, and then when leaving so very convenient for getting to the airport. Very 'worry-free' (EW 25/01)

Can't wait to use it again, so convenient, easy to use, clean and staff so very helpful and friendly. (MB 08/02)

Made it very easy to get to our conference venue and return to the station later. The proximity of the Airtrain to the airport is the key. (JC 13/02)

Thank you for a wonderful travel experience - it was much easier than I thought with the ease of purchase of tickets online and with the expert guidance of friendly staff on arrival at Brisbane International. I would have no hesitation in highly recommending the services of Airtrain connect to other travellers. (GR 27/02)

The level of customer service at the domestic terminal from the Airtrain staff was amazing the lady who looked after did just that she was friendly, clear and precise in her constructions. The pick up at the end of our line was on time and the driver friendly I would have no hesitation in using this service again or recommending to friends and family. Keep up the good work! (TH 20/02)

Staff at Brisbane airport were excellent and really helped me - thank you (PW 02/02)