Customer Endorsements

Excellent service both in timeliness and services. The Airtrain Connect was an excellent way to travel without worries about catching a bus or a cab. I will definitely use the service again. (BR 09/12/11)

Very happy with the service, it made a very stressful visit to the Gold Coast a bit better knowing that I didn't have to worry about getting to & from the airport in Brisbane.(JM 30/12/11)

Very impressed yet again at the simplicity and great service that is offered for tired travellers making the start and end of holidays very enjoyable. (AL 28/12/11)

Professional people doing their job well. (RH 28/11/11)

This was the second time that I have used your facility - it was very easy to book, easy to get from the terminal to the train and everything went very smoothly. Thank you for the service you are providing. Sydney could take a leaf out of your book.(JH 23/11/11)

Very impressed. Much easier than getting family to come and meet me at the airport. Will use again. (KB 28/11/11)

Very easy to use and a bonus with booking online for 10% discount was great. Will use again (GM 29/11/11)

Always excellent service and great value for money. (JF 28/10/11)

We are pleased that we chose this service as it was easy to follow and the drivers that collected us at Nerang and dropped us back off were awesome. They are definitely in the right jobs. (TS 05/11/11)

Very convenient if staying near one of the CBD stations. Will certainly use it again. (MK 06/11/11)

Overall an excellent service. Very convenient and helpful to us in directness to and from destinations. Made our travelling life much simpler, easier and comfortable. Wrapped !! (CP 06/11/11)

It was my first time traveling on this route; I was so glad it existed. It seemed unknown to most Brisbane's. It was well-above what I expected. Fast and clean. Thanks. (LG 07/11/11)

Great experience - I use the Airtrain every week. The airport staff are always fantastic and the train is generally on time. I am looking forward to the extended night time hours that will be an excellent improvement. (MK 09/11/11)

For a Western Australian this service is one of Australia's best kept secrets. Job well done at all levels, the personal attention at Brisbane Airport was great. The whole service was far more than expected. (BA 15/11/11)

Fantastic! Very prompt and excellent customer service from the lady at the service desk to the guys at the train station and then the driver who dropped me off at my front door. I will be recommending this service to all family and friends who come to visit. Thank you. (ST 15/11/11)

Customer service was fantastic. I was made to feel like a million dollars. The young man at the airport was extremely efficient in getting me on the next train which left shortly after I reached the airport desk. The limousine driver was extremely courteous and professional and dropped me directly in front of my accommodation. Great job to all involved. (NH 24/11/11)

Having the train and car packaged is a great idea. Saved a lot of hassle getting to and from my destination AH 27/11/11

The staff were extremely helpful and efficient. The service was very reliable and the frequent services made it very easy to connect with my flights and other forms of transport that I had to use during my stay in Brisbane. (RW 28/11/11)

Flight was late & therefore missed last Airtrain but service of finding an alternative (coach Trans?) was excellent. Not what I expected but under the circumstances achieved my goal of getting to Gold Coast. Very good public relations at your call centre. (PN 18/10/11)

We've used Airtrain on two holidays now and the service has been seamless and stress free both times. (DF 16/10/11)

The booking process was easy. The staff at the Brisbane Airport Station was very friendly and professional. Both our drivers were on time to the minute and were also very friendly and professional. A great service which we will use again for sure (PS 22/10/11)

Great service. The efficient way in which Air Train helped the family to get to and from the Gold Coast removed a lot of worry and made our holiday a lot more enjoyable.Thanks to the staff at the airport and to the drivers. (JW 21/10/11)

The convenience of the service is brilliant. The service is spot on. The drivers we have had were very helpful. I cannot fault your service and will always use it in the future. It made our journey south so much easier. Thank you. (IM 24/09/11)

It was our first time on the airtrain connects door to door. Everything was very well organized and all the personnel from the train to the driver were very friendly and helpful. Perfect! (CT 04/09/11)

All good. I have had to travel a lot this year and didn't want to burden my family with picking me up and dropping off at the Brisbane airport. This is a great alternative. (DP 02/09/11)

I didn't have a return journey but I would assume it would have been as excellent as the original trip ... Well done Airtrain Connect!!! (LH 25/08/11)

Yet again, I was very impressed by the service, especially the car/limo being right on time. I was particularly happy with the car driver (same outbound/inbound.) He was very helpful and absolutely on time, which is very important. (PC 02/09/11)

This is the second BNE/Robina return that I have done in two months. The friendliness of all Rail Staff and the professional presentation of the vehicle drivers continue to be consistently excellent. A great service and something for QLD to be very proud of. (JW 18/08/11)

This is an excellent service and made our travel on a long journey from NZ to Helensvale trouble free and enjoyable. Thank you very much. We will be happy to use you again. (PR 18/08/11)

All round a brilliant experience. Loved the punctuality of the drivers and their knowledge of the area. Being a first time visitor to Brisbane & the Gold Coast the drivers were happy to show off the sights and provide insight into the area being visited. Couldn't have been happier, thanks (BV 31/07/11)

Great service will definitely use you again and recommend to friends and family :) (HF 26/07/11)

Made my trip to the Gold Coast a pleasure. Excellent service all round. (AM 03/08/11)

The Airtrain is the best service on the Gold Coast for getting to and from Brisbane airport. (VH 12/08/11)