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At Airtrain we are serious about customer service. We have won the award for best Customer Service in Australia for both 2005 and 2007. However, we are always looking to improve.

We would like to thank you for taking time to fill out this survey on your use of AirtrainConnect. All of the questions are optional.

Q1. Have you used Airtrain previously?
 
Q2. Did you use the Airtrain Information Desk in the terminal?
 
Q3. Were you informed of other Airtrain services while purchasing your ticket (eg. were you told cheaper return fares were available)?
 
Q4. Which train station did you travel to?
 
Q5. How would you rate the approachability of the staff (Were the staff friendly)?
 
Q6. How would you rate the responsiveness of the staff (Did they help you)?
 
Q7. How would you rate the knowledge of station staff?
 
Q8. How would you rate the presentation of staff?
 
Q9. How would you rate your overall ticket purchasing experience?
 
Q10. How would you rate the cleanliness of the station?
 
Q11. How would you rate train destination, timetable information on the platform (eg. Was it easy to find your train)?
 
Q12. How would you rate the directional signage from the Airport to the station?
 
Q13. How would you rate your overall Customer Service experience at Airtrain?
 
Your Comments
 
If you would like Airtrain to contact you in regards to this survey, please enter your email address or phone number below.
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