Buying Tickets
Online
Purchase your ticket online and save 10% off the normal fare
You can purchase a range of Airtrain products from this website. The Airtrain booking tool is fully equipped to securely process your transaction at your own pace, in your own time. Another benefit of purchasing your Airtrain ticket in advance is that it will save you time at Brisbane Airport. This means you'll get to your destination quicker. When using the online Booking tool, make sure you have your flight details and a credit card handy. This information will be required to make your bookings.
To make your booking, select the product from the links on the right. The 10% saving applies to all products. On the page that appears, click the "Book Now" button to commence your reservation.
You must start your journey at Brisbane Airport to purchase a ticket online.
Excluding AirtrainConnect from the Gold Coast, you'll notice it's not possible to book an Airtrain trip to the Brisbane Airport on our website. This is because travel in this direction would involve beginning your journey from a train station staffed by QR, and not Airtrain staff. At this stage, QR cannot accept our online ticketing. So for travel from a QR station to the Airport, you simply need to purchase a ticket at the station prior to travel on the train. Tickets are available at every QR station.
From your Local Station
Every suburban station in the QR network is able to sell you a ticket to the Airport. You'll find friendly staff to help you at the QR station ticket window, with all the information you need to get to the Airport on the train. Should your platform be unattended, there are ticketing machines that operate at all hours.
If you;re travelling from a suburban station, all lines except the Gold Coast and some Beenleigh line stations (check the Interactive Map) require you to change trains at Central Station, Bowen Hills or Eagle Junction stations. Check the station's monitors to confirm the right platform for the Airtrain.
From the Airport
You'll find there are two Airtrain Service counters positioned in the Brisbane Domestic Airport terminal. One is near the Qantas baggage collection carousel, and the other is near the Virgin Blue baggage collection carousel. Customer Service staff at these counters can help you with any information about all of Airtrain's product range. You can purchase your tickets while you wait for your luggage to arrive.
You can find Airtrain Customer Service staff at the station platform ticket windows, the Domestic Terminal Station and International Terminal Station. The platform offices are open from 5:45am until the last train at 8:00pm every day of the year.
You'll be glad to know you can use your Cabcharge vouchers to purchase Airtrain tickets from our station platform offices. So next time the queue for the Taxi looks obscene, simply walk up to the station platform and use your Cabcharge to purchase a ticket for the Airtrain.
Locations Around Brisbane
Tickets can be purchased prior to going to the train station in Brisbane at a number of locations. By purchasing your ticket in advance you save $2.00 on the standard train fare.
For a list of locations to purchase your ticket from the CBD to Brisbane Airport click here.
go card
go card allows you to travel seamlessly across TransLink bus, train and ferry services. This means you won't need to queue or find cash for a ticket. The go card fare for travel to or from the Airport stations to any QR station is the same as the Airtrain single paper ticket.
As an incentive for you to use go cards, the frequent user scheme will apply for a promotional period. This means if you have travelled at least ten times during the week from Monday to Sunday, and then use your go card to travel to the airport within the same week, your fare will be half price. Remember, always touch on and touch off each time you travel with your go card. If you don't, it could result in a fixed fare applied to your go card account that may be greater than your required fare.
You can purchase a go card at the domestic and international airport stations. For more information on the go card visit the Translink web site.
CBD Ticket Books
Do you travel often, or want the best deal on transfers between Brisbane Airport and the City? Then purchase Airtrain CBD tickets in books of 10, at a discounted rate. You can pick up Ticket books for $130 each. That's $13 per trip instead of the usual $14.50.
Ticket books are also very popular for businesses that have staff travelling through Brisbane Airport. It's an easy way to manage the cost of transfers with fixed ticket pricing. They can issue tickets from books of pre-purchased CBD tickets, and save money against the cost of Taxis.
You can order your tickets by contacting Airtrain Reservations. Or, at the ticket window next time you travel on the Airtrain. Download a Faxback Order Form to place your order now. (Attached to email)
