Airtrain Passengers who miss their flight as a result of a late running train will be reimbursed the cost of rescheduled flights, accommodation and transfers (up to A$400), subject to the terms and conditions set out below.
The maximum amount that Airtrain will reimburse to each Airtrain Passenger is A$400.Â
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In Airtrain’s Peak schedule*, you must have caught a train scheduled to arrive at the Domestic / International station 65 minutes before your flight’s departure time.
In Airtrain’s Off-Peak schedule, you must have caught a train scheduled to arrive at the Domestic / International station 95 minutes before your flight’s departure time.
* Peak schedules are determined by Flight Departure time and is only relevant Monday to Friday not including public holidays
* If your flight departure time is between 09.10am and 11.10am or 16.45pm and 18.45pm this is considered peak time.Â
Examples of when you should catch the train | In the Peak Schedule | In the Off-Peak Schedule |
---|---|---|
Your domestic flight departs at | 5:40pm | 12:40pm |
The train you catch must arrive at the domestic station by | 4:35pm | 11:05am |
Closest prior scheduled train arrival time at the domestic terminal | 4:25pm+ | 10:55am+ |
Train departs Central at | 4:01pm+ | 10:31am+ |
+ These are Airtrain weekday schedule times current at the time of publication. Check the Airtrain timetable for the correct times on the day of your flight.
Airtrain Passengers must have made reasonable efforts to inform Queensland Rail staff they are likely to miss their flight (by contacting train guard or rail staff at the station) and have followed Queensland Rail’s directions when making alternative transport arrangements to the airport.Â
An Airtrain Passenger wishing to make a claim should use the above table to calculate if they qualify for reimbursement under the conditions mentioned in section 2. If a passenger qualifies they must submit a completed Airtrain Guarantee Claim Form attaching copies of original flight itinerary, rescheduled flights costs, the Airtrain ticket and all invoices that are requested to be reimbursed, within 14 days of the flight departure date to:
Brisbane’s Airtrain
PO Box 66
PINKENBA QLD 4008Â
Airtrain Passengers receiving a payment under the Airtrain Guarantee consent to their personal information being given to Queensland Rail for the purposes of assessing any claim.Â
To the extent permitted by law, Airtrain will not be held liable for any loss or damage (including but not limited to direct, indirect or consequential loss) or personal injury as a result of delayed train services, except to the extent otherwise provided for by the Airtrain Guarantee.Â
Airtrain Passengers receiving a payment under the Airtrain Guarantee release Airtrain from any other loss or liability in relation to the delayed journey.Â
If train services are delayed by reason of a Force Majeure Event, the Airtrain Guarantee will not apply and Airtrain will not be responsible for any loss or expense suffered or incurred by any Airtrain Passenger as a result of the Force Majeure Event.
If affected by a Force Majeure Event, Airtrain will take all reasonable steps to avoid, remove or limit the effects of the Force Majeure Event on the performance of the suspended train services and will promptly re-commence performing the suspended train services as soon as reasonably possible.
The benefit of the Airtrain Guarantee is personal to the Airtrain Passenger and can not be transferred to any other person.
A claim under the Airtrain Guarantee will be assessed by Airtrain, and the decision of Airtrain is final.Â
Airtrain | means Airtrain Citylink Limited ACN 066 543 315 |
Airtrain Passenger | means a person holding a ticket for an Airtrain service and a flight from Brisbane Airport. |
Force Majeure Event | means any cause outside the reasonable control of Airtrain or Queensland Rail and which could not have been prevented or avoided by that party taking all reasonable steps. |
đź‘€ BLOG: Guide to accessible travel at Brisbane Airport
Travelling can be both exhilarating and challenging, especially for those with disabilities. Brisbane Airport is striving to build the most accessible airport in the country by providing facilities that are accessible to all members of the community, including passengers living with a disability.
Similarly, as part of Airtrain’s commitment to continually improving services to meet the needs of our passengers, we have introduced Cérge Companion at Airtrain stations at both the Domestic and International Terminals.
For our guide to accessible travel at Brisbane Airport, check out the blog via the link in bio.
#accessibletravel #cerge #cergecompanion #brisbaneairport #brisbaneairtrain
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🚆TRAVEL TIP: Online fare calculator
Not sure how much your fare to/from Brisbane Airport will cost? Check out our easy-to-use online fare calculator! Simply type in your station and choose from one-way or return travel to then see the different fare price that applies when you purchase your Airtrain ticket online. It even shows the online ticket cost compared to the cost of a paper ticket or using Translink Smart Ticketing and go card, so you can see the savings for yourself!
Use the online fare calculator for your next Airtrain journey: https://bitly.ws/YJWq
#traveltip #brisbaneairport #brisbaneairtrain
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🎉COMPETITION: Win tickets to Moreton Bay Food + Wine Festival!
Moreton Bay’s biggest food and wine festival is back from August 23rd to 25th right on the waterfront at Woody Point. This year will be even bigger and better than ever, with more stages, more chef experiences, awesome acts and over 200 different wines to taste!
Enter the competition to win five double passes for general admission to Moreton Bay Food + Wine Festival: https://www.airtrain.com.au/moreton-bay-food-wine-festival/
#VisitMoretonBay #moretonbayfoodandwine #discoverbrisbane #brisbaneairtrain
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🔎 DISCOVER: Brisbane’s best off-grid accommodation
When you need a break from the hustle and bustle of urban city life, it pays to disconnect in order to properly reconnect. Luckily, Brisbane has loads of off-grid accommodation options where you can immerse yourself in the natural splendour of the great outdoors. With camping, glamping and eco-friendly luxury stays, there’s options for every kind of traveller to get off grid.
To discover Brisbane’s best off-grid accommodation, check out the article: https://buff.ly/45I1d5o
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Today and tomorrow there is a Full Track Closure between the Airport, Brisbane City, and Northern Lines. Buses will replace trains in both directions. See https://www.airtrain.com.au/travel-info/service-changes/ for further information. ...
🌏TRAVEL INSPIRATION: San Francisco
San Francisco – also affectionately referred to as the Golden City, City by the Bay, and the city with a thousand views – is one of the most visited cities in North America for good reason. Beyond the must-do attractions of the Golden Gate Bridge, Alcatraz, Pier 39 and the iconic steep streets, you have easy access to several nearby day trips like Yosemite National Park, Napa Valley, Santa Cruz and more.
For your guide to the best day trips in and around San Francisco, check out the Brisbane Airport blog: https://www.bne.com.au/blog/escapes/6-best-day-trips-from-san-francisco
#travelinspiration #sanfrancisco #brisbaneairport #brisbaneairtrain
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