The Privacy Statement applies to the collection, storage, use and dissemination by Airtrain Citylink Limited (ACN 066 543 315) (Airtrain, we, our, us) of your (You, Your) personal information.
Access to Airtrain.com.au (Site) is conditional on your acceptance of the terms of this Privacy Statement. This Privacy Policy forms part of the Terms of Use and by using the Site, you agree to comply with these terms. This Privacy Policy applies only to information collected through our Site and not to information collected offline.
At Airtrain, we treat your privacy, and any Personal Information (as defined in the Privacy Act 1988 (Cth)) that you give to us, with the utmost care and respect. The following Privacy Policy explains the information we collect and what we use it for.
As we value your privacy, we take the necessary precautions to comply with the Privacy Act 1988 (Cth).
The kinds of personal information that we collect and hold about you will depend on your interaction with us (e.g. online, in person or over the phone).
The types of personal information we collect and hold about you include:
If you choose not to provide certain personal information to us (for example, your hotel information if you are purchasing an Airtrain service that involves a pick-up), we may not be able to provide you the service you wish to purchase.
If you provide us personal information about someone else, we rely on you to inform that person that you have provided Airtrain their personal information and to advise them of the location of the Privacy Statement (at www.airtrain.com.au/privacy-policy).
We use your Personal Information to provide you with information, process your orders and for any related or ancillary purposes, including, without limitation:
If we need to use or disclose your personal information for a purpose that is not set out in our privacy policy, or that is unrelated to the purpose for which we collected your personal information, we will obtain your consent first. We may ask for your express consent or your consent may be implied by an action you take (or don’t take).
We may engage third party service providers with whom we have contracted to provide services, for example, IT service providers, marketing services providers, auditors, business management consultants, mail and document management service providers. These parties may be required to handle your Personal Information and if they do, they must safeguard this information and only use it for the purposes it was supplied, although we are not responsible for ensuring this. We seek to limit the information we provide these organisations to the minimum that they need to perform their services or activities for us or for you.
We use personal information that we hold about you to identify services and products that may be of interest to you.
We may contact you by email, text message, phone or by post to let you know about specials, our promotions or any new or existing products or services. We also use internet-based marketing including targeted online advertising such as Facebook and online behavioural marketing.
Our marketing agencies may contact you using information about you that they already hold, or we may provide your personal information to them, in order to serve you with more relevant advertising about our services and products.
You can contact us at any time if you no longer wish to receive marketing materials from us; wish to have your record deleted; wish to have your data modified; wish to access your record or transfer your data from us, our related entities or our partners or use the “unsubscribe” facility on our marketing emails (in the case of emailed material).
We will keep all Personal Information we receive from you confidential. We implement a variety of physical and electronic security measures to maintain the safety of your Personal Information.
We restrict physical access to our offices and offer the use of a secure server. All supplied sensitive credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database. Your credit information can only be accessed by those authorised with special access rights to our systems who are required to keep the information confidential. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
We do not sell, trade, or otherwise transfer your Personal Information to third parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you. We may also release your Personal Information when we believe release is appropriate to comply with the law, enforce our Terms of Use, or protect ours or others rights, property, or safety. However, non-personal visitor information may be provided to other parties for marketing, advertising, or other uses. When you provide Personal Information and request it to be published on the Site, you consent for us to make your Personal Information public.
Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow). Cookies enable the sites or service provider’s systems to recognise your browser to capture and remember certain information.
We use cookies to understand and save your preferences for future visits and compile data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve the customer experience.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We conduct regular reviews of all our policies and procedures and may change this privacy policy from time to time. This privacy policy was last updated in May 2018.
By continuing to use our website or otherwise continuing to deal with us, you accept this privacy policy as it applies from time to time.
Any changes to our privacy policy will be published on our website. So please check our website regularly for any updates to our privacy policy.
If you have any questions about this Privacy Policy please contact us using the information below:
[email protected]
Brisbane Airport Rail Link,
PO Box 66,
Pinkenba
QLD Australia 4008
ACN 066 543 315
🏃WHAT’S ON: Brisbane Marathon Festival
Get ready to lace up those sneakers for the 2025 Brisbane Marathon Festival on June 1st. Brisbane’s only marathon distance running event is an unforgettable day of endurance, energy and community spirit. From the 10km, 5km and kids’ 2km fun runs to the epic half marathon and full marathon, there’s a chance for everyone to take on some of the most scenic running routes that Brisbane has to offer.
#brisbanemarathonfestival #discoverbrisbane #brisbaneairtrain
...
🚆TRAVEL TIP: Pay for your journey your way
Airtrain aims to make travel as easy as possible by allowing you to pay your way. Pay for your Airtrain journey using a go card by simply touching on at your departing station and touching off when you arrive at your destination.
Smart Ticketing is also available on Airtrain, allowing you to simply tap and travel with Visa, Mastercard and American Express.
Alternatively, you can pay using Apple Pay or Google Pay online or grab a paper ticket at the station.
#traveltip #brisbaneairport #brisbaneairtrain
...
🌏TRAVEL INSPIRATION: New Zealand
Looking to make the most of a long weekend? Less than a 3.5 hour flight from Brisbane, New Zealand may well be the perfect destination for a jam-packed weekend filled with natural beauty, cultural exploration and exciting adventures. From the vibrant streets of Wellington to the peaceful landscapes of Christchurch, there’s something for everyone.
For your guide to a long weekend in New Zealand, check out the Brisbane Airport blog: https://www.bne.com.au/blog/escapes/long-weekend-guide-to-new-zealand
#travelinspiration #newzealand #brisbaneairtrain
...
🏉 WHAT’S ON: State of Origin Game 1
The ultimate showdown is almost here! This year`s State of Origin is kicking off on Wednesday 28 May with Game 1 at Suncorp Stadium. The QLD Maroons will go head-to-head with the NSW Blues in the fiercest rivalry in rugby league.
If you’re planning to attend State of Origin Game 1, make the most of our kids travel free* offer. Kids aged 14 and under travel free when accompanied by an adult between Brisbane Airport and any Brisbane City station. *T&Cs apply.
#stateoforigin #suncorpstadium #discoverbrisbane #brisbaneairtrain
...
♿ Global Accessibility Awareness Day
Today is Global Accessibility Awareness Day, a day where we shine a light on the importance of digital access and inclusion for people with disabilities. The purpose of this awareness day is to get people talking, thinking and learning about digital access and inclusion, and the more than 1 billion people worldwide with disabilities or impairments.
Airtrain is committed to delivering an accessible travel experience for everyone, regardless of ability. Passengers can find Cérge Companion at Airtrain stations at both the Domestic and International Terminals. Cérge Companion is a tool for people with disabilities that lets you access information about the venue you plan to go to and help you get the customer service you deserve.
Learn more about accessible travel with Airtrain: https://www.airtrain.com.au/contact-us/accessibility-information/
#accessibilityawarenessday #accessibletravel #brisbaneairtrain
...
🔎DISCOVER: Gold Coast at night
The Gold Coast is the ultimate destination to keep the good times rolling late into the evening. For those that don’t want to call it a night immediately after dinner, the GC has an epic lineup of entertainment experiences that come alive after dark. Whether it’s a family game of glow-in-the-dark mini golf, date night sipping cocktails sky-high or a cheeky cabaret show with your girlfriends, there’s something for everyone.
Discover the Gold Coast at night: https://experiencegoldcoast.com/blog/the-best-things-to-do-at-night-on-the-gold-coast
#experiencegoldcoast #brisbaneairtrain
...
© 2025 Airtrain Citylink Limited