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Privacy Policy

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Brisbane's Airtrain

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Privacy Policy

The Privacy Statement applies to the collection, storage, use and dissemination by Airtrain Citylink Limited (ACN 066 543 315) (Airtrain, we, our, us) of your (You, Your) personal information.

Access to (Site) is conditional on your acceptance of the terms of this Privacy Statement. This Privacy Policy forms part of the Terms of Use and by using the Site, you agree to comply with these terms. This Privacy Policy applies only to information collected through our Site and not to information collected offline.

At Airtrain, we treat your privacy, and any Personal Information (as defined in the Privacy Act 1988 (Cth)) that you give to us, with the utmost care and respect. The following Privacy Policy explains the information we collect and what we use it for.

As we value your privacy, we take the necessary precautions to comply with the Privacy Act 1988 (Cth).

1. What information do we collect?

The kinds of personal information that we collect and hold about you will depend on your interaction with us (e.g. online, in person or over the phone).

The types of personal information we collect and hold about you include:

  • your name, contact details (including your current and previous address),and email address;
  • flight details;
  • information about your use of our services and products.

If you choose not to provide certain personal information to us (for example, your hotel information if you are purchasing an Airtrain service that involves a pick-up), we may not be able to provide you the service you wish to purchase.

If you provide us personal information about someone else, we rely on you to inform that person that you have provided Airtrain their personal information and to advise them of the location of the Privacy Statement (at

2. What do we use your information for?

We use your Personal Information to provide you with information, process your orders and for any related or ancillary purposes, including, without limitation:

  1. to process transactions;
  2. to personalise your experience;
  3. to improve our website offerings based on the information and feedback we receive from you;
  4. to improve customer service by responding to your customer service requests and support needs;
  5. to enable us to comply with any regulatory reporting and legal obligations; and;
  6. to enable us to transfer the same to any successors and/or assigns of our business.

If we need to use or disclose your personal information for a purpose that is not set out in our privacy policy, or that is unrelated to the purpose for which we collected your personal information, we will obtain your consent first. We may ask for your express consent or your consent may be implied by an action you take (or don’t take).

We may engage third party service providers with whom we have contracted to provide services, for example, IT service providers, marketing services providers, auditors, business management consultants, mail and document management service providers. These parties may be required to handle your Personal Information and if they do, they must safeguard this information and only use it for the purposes it was supplied, although we are not responsible for ensuring this. We seek to limit the information we provide these organisations to the minimum that they need to perform their services or activities for us or for you.

We use personal information that we hold about you to identify services and products that may be of interest to you.

We may contact you by email, text message, phone or by post to let you know about specials, our promotions or any new or existing products or services. We also use internet-based marketing including targeted online advertising such as Facebook and online behavioural marketing.

Our marketing agencies may contact you using information about you that they already hold, or we may provide your personal information to them, in order to serve you with more relevant advertising about our services and products.

You can contact us at any time if you no longer wish to receive marketing materials from us; wish to have your record deleted; wish to have your data modified; wish to access your record or transfer your data from us, our related entities or our partners or use the “unsubscribe” facility on our marketing emails (in the case of emailed material).

3. How do we protect your information?

We will keep all Personal Information we receive from you confidential. We implement a variety of physical and electronic security measures to maintain the safety of your Personal Information.

We restrict physical access to our offices and offer the use of a secure server. All supplied sensitive credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database. Your credit information can only be accessed by those authorised with special access rights to our systems who are required to keep the information confidential. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. 

4. Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer your Personal Information to third parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you. We may also release your Personal Information when we believe release is appropriate to comply with the law, enforce our Terms of Use, or protect ours or others rights, property, or safety. However, non-personal visitor information may be provided to other parties for marketing, advertising, or other uses. When you provide Personal Information and request it to be published on the Site, you consent for us to make your Personal Information public.

5. Do we use Cookies?

Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow). Cookies enable the sites or service provider’s systems to recognise your browser to capture and remember certain information.

We use cookies to understand and save your preferences for future visits and compile data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve the customer experience.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. 

6. Do we use any third party links?

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. 

7. Changes to Privacy Policy

We conduct regular reviews of all our policies and procedures and may change this privacy policy from time to time. This privacy policy was last updated in May 2018.

By continuing to use our website or otherwise continuing to deal with us, you accept this privacy policy as it applies from time to time.

Any changes to our privacy policy will be published on our website. So please check our website regularly for any updates to our privacy policy. 

8. Contacting Us

If you have any questions about this Privacy Policy please contact us using the information below:

[email protected]
Brisbane Airport Rail Link,
PO Box 66,
QLD Australia 4008
ACN 066 543 315