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Smart
Ticketing
Contactless payments now available
BOOK TICKETS
Brisbane's Airtrain
500+ reviews
Customers are saying that "Airtrain is the only way to go!"
Simply tap and travel with
Visa, Mastercard, and American Express
Airtrain now has more ways to pay with Translink’s Smart Ticketing launched across the South East Queensland train and tram network. All South East Queensland train stations, including the Domestic and International Airport stations, have Smart Ticketing gates and validators. Simply tap and travel!
Smart Ticketing is a new ticketing system that allows you to pay with your Visa, Mastercard, and American Express debit and credit cards at a station gate or validator. These can be a physical card, or a card stored in the digital wallet of your smartphone, smart watch, or other wearable devices. go card, go seeQ, and go explore are also accepted on the machines.
Please note that each customer must use a unique payment method, and this will be charged at the same fare as the adult go card. If you are travelling with a child or on a concession, you will need to travel on the relevant go card, or purchase a paper ticket from the station.
At the Airtrain station follow the signs to the gates or dedicated machines. Remove your physical card from your wallet or have your smart device ready to tap. Tap your card or smart device at the start of your journey in the centre of the validator screen and wait for a message to be displayed:
- A large white tick, green lights, and a positive sound means your tap was accepted.
- A large white cross with red lights and a negative sound means your tap was declined. See staff for assistance.
- A large white tick with orange lights and an alert tone means your tap was accepted, but there’s something regarding your account that requires attention. You should contact Translink on 13 12 30.
Tap off with the same card or smart device at the end of your journey in the centre of the validator screen. The price of the journey will be automatically deducted from your account. If you do not tap off at the end of your journey (or use a different payment when using Smart Ticketing), you will be charged a default fare for your travel. You will need to contact Translink on 13 12 30 to discuss a fare adjustment.
Please see www.translink.com.au or call Translink on 13 12 30 for more information and the fares charged by Translink when using Smart Ticketing to travel.
