If you are looking to get from the Brisbane Airport to private or hotel accommodation on the Gold Coast, we offer a chauffeured service called Train & Transfer. You simply need to catch the Airtrain to a Gold Coast station and a chauffeured vehicle will transfer you to your Gold Coast accommodation or residential address.
This service also includes a complimentary break of journey (stopover) in Brisbane city (see below for list of city stations), either on your way to the Gold Coast or on your way back from the Gold Coast to the Airport. You can spend as many days as you like and just hop back on the train once you are ready to continue your journey. To take advantage of this service, after you have made your Train & Transfer booking, either email [email protected] or call 1800 119 091 and quote your booking number and let us know that you would like to stopover in the city. Our staff will then have all your tickets ready for collection when you arrive at the airport or when you depart from the Gold Coast.
All children aged 14 and under travel free between Airtrain's airport and city stations. If travelling to any suburban station including Gold Coast stations, the fare charged on the website is only the Translink portion of the fare.
There are also discounts associated with the Train & Transfer fare for children as this service is managed and controlled by Airtrain.
Yes, we offer discounted Airtrain tickets for all workers of the Brisbane Airport Precinct. Weekly tickets are $37 and books of 20 are $120 - available from either the Domestic or International stations only.
You simply need to show your proof of employment (ASIC Card or letter from your Employer) when you purchase the tickets, and have your ID ready when you travel.
Tickets are valid for travel between the Brisbane Airport stations and the following Brisbane City stations: South Brisbane, Roma Street, Central, Fortitude Valley, Bowen Hills, Albion, Wooloowin and Eagle Junction. Tickers for travel beyond these stations can be purchased from your local Queensland Rail station or the Airtrain stations.
All workers must hold valid tickets. If not, you will be required to pay full fare journey to the Airport plus a new workers weekly or workers book of 20. The employment letter must be updated every 12 months or on request by Airtrain. Terms and Conditions for workers tickets are available at Domestic and International stations. Airtrain staff have the right to refuse selling a workers ticket if terms and conditions are not adhered to.
If you regularly travel between the Airport and Brisbane City, Zone 1 or Gold Coast stations, an Airtrain ticket book may be for you. Regular travellers and businesses enjoy the convenience of pre-buying multiple tickets to use as needed.
Ticket books can be ordered online or purchased at either of the Airtrain stations.
Airtrain hold lost property at the airport station for one week before forwarding to Queensland rail lost property office. Please email [email protected] or call freecall 1800 119 091 to enquire about lost property or see the details below.
All lost property found on Bus for Rail, Queensland Rail stations and rail services are stored centrally at the Queensland Rail lost property office. It may take several days from finding the item of lost property to its arrival at the lost property office.
To enquire about lost property, phone 13 16 17 or visit the lost property office, located in the subway at Roma Street Station, during business hours 7.30am - 5pm Mon to Fri (excl. public holidays). To claim a lost mobile phone, a SIM and IMEI number* must be provided to the lost property office to enable a search to be conducted. These numbers can be obtained from your service provider