5. Cancellations / Refunds
All cancellations/ refunds must be requested in writing by the ticket holder. To apply for a refund, you can email [email protected] or send an enquiry through the Airtrain website.
If you buy a ticket for an Airtrain service, and you tell us you want to cancel your ticket before the date of travel, we will refund your purchase in full.
If you tell us you want to cancel on or after the original date of travel, your purchase price will be non-refundable.
There will be no refund on a return ticket if the forward journey has commenced.
There will be no refund on unused eTickets if not cancelled prior to the original date of travel.
Once a booking date has been changed for any reason there will be no refund available.
Please note: That Airtrain does not operate a 24 hour train service. It is imperative that you check the timetable before confirming a booking.
Please check for track work prior to your travel date as Airtrain do not refund tickets in the event of track work on the South East Queensland rail network. It is the customer’s responsibility to plan their journey allowing extra time for these disruptions.
If you wish to claim a refund for a paper ticket purchased from an Airtrain station that has not been used for travel please see the station ticket counter within 1 hour from the time of purchase, after this time no refund will be available.
No refund will be available for tickets issued and used for travel, Airtrain do not issue refunds on tickets that the travel has been disrupted due to unforeseen circumstances.
There is no refund after purchase if your circumstances change and you do not utilise the ticket and have not met the above conditions to claim a refund.