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Terms & Conditions
Catch Airtrain to all Gold Coast stations or continue on with tram to the beachside suburbs - all inclusive.
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Brisbane's Airtrain
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Terms and Conditions
1. Tickets
You may purchase tickets for Airtrain services on this site when travelling to or from Brisbane Airport and any Brisbane City, Suburban station or G:link tram stop.
When you purchase Airtrain tickets you may be asked to provide personal information to help verify your identity and process your purchase. Airtrain will treat your personal information in accordance with our Privacy Statement.
Please note: Airtrain does not operate a 24 hour train service. It is imperative that you check the timetable before confirming a booking.
It is the customer’s responsibility to check for scheduled track work within seven days of travel and to plan their journey allowing extra time for these disruptions.
Fares and timetable information of Airtrain services may change without notice.
Airtrain recommends travel insurance as a protection for unforeseen events that are outside of Airtrain’s control.
2. eTickets
If you purchase an eTicket on this site, you must pay the advised price and agree to the payment, and terms and conditions for those services.
eTickets are valid for travel for two days either side of the travel date. Outside this two day period your eTicket will be invalid.
When travelling on an eTicket your ticket will be scanned when arriving or departing at the Domestic or International Airport station. You will need to have a paper copy or your eTicket available on your smart phone, while travelling onboard the train to be viewed by revenue protection staff when requested.
Your ticket is valid for the stations selected when booking. You are unable to travel from a different station.
3. Paper Tickets
Paper tickets can be purchased at an Airtrain station (Domestic and International Airports), Queensland Rail stations, and G:link tram stations.
A valid ticket must be purchased for children (aged 5-14).
There are no requirements to have a ticket for children (aged under 5).
To claim a refund for a paper ticket purchased from an Airtrain station that has not been used for travel, please see the station ticket counter within one hour from the time of purchase. After this time no refund will be available.
If you bought a paper ticket from a fare machine at a Queensland Rail station or G:link tram station and did not receive the correct change, you can apply for a refund through Translink.
4. go card and tourist passes (Translink smartcards)
At the Domestic and International Airport stations you can purchase Translink smartcards, including the go card, go seeQ, and go explore. On the go card you can also top-up, check the balance, change the expiry date (within the 255 days grace period), and obtain a refund on the go card deposit/ balance at the stations.
To obtain a refund the go card must be in credit, and it is limited to a maximum of $50. When an unused travel credit refund is issued, your go card must be surrendered and it will be cancelled. To obtain a refund over $50, you will need to apply for a refund through Translink.
If you have been charged an incorrect fare on your go card, you can apply for a balance adjustment through Translink.
The go seeQ cards and go explore cards are non-refundable. In the event that the card is faulty due to manufacturing defect, the customer should contact the Translink call centre on 13 12 30 to determine if an alternative ticketing product is available.
For full terms and conditions on each product please see Translink.
5. Smart Ticketing
At the Domestic and International Airport stations you can travel using the Translink Smart Ticketing system which allows for payment with Visa, Mastercard, or American Express, contactless debit or credit card, smartphone, smart watch, or smart device.
If you do not tap off at the end of your journey using Smart Ticketing, you will be charged a fixed fare for your travel.
To enquire about fares paid using Smart Ticketing payment methods and you would like to check your trip history, you can call Translink on 13 12 30.
To request a refund call Translink on 13 12 30. You will need to provide Translink with:
- The station and time you tapped on
- The card or device details you tapped on
- A copy of your Airtrain ticket
For full terms and conditions on Smart Ticketing please see Translink.
6. Ticket Books
Airtrain ticket books (books of 10 Brisbane City, Zone 1, and Gold Coast tickets) are non-refundable.
Ticket books can be exchanged up to 90 days following the expiry of the ticket.
Ticket books will not be reissued if they are lost.
For information on Airport staff Airtrain ticket books (see section 8).
7. Brisbane Airport Staff Tickets
All staff must produce an ASIC card, Airport Staff ID, or letter (physical or digital) confirming their employment which includes Staff Full Name, Employer, and Employer contact details at the airport when purchasing tickets, or when requested by Airtrain.
The employment letter is required to be updated every 12 months, or on request by Airtrain.
This ticket type is valid for Brisbane Airport workers only and tickets can only be purchased at the Domestic or International Airtrain stations.
All Brisbane Airport staff must hold a valid ticket. If not, you will be required to pay the full fare for the journey to the airport before purchasing a new workers weekly ticket or book of 20 tickets.
Airport staff workers tickets are valid for Airport Stations, Eagle Junction, Wooloowin, Albion, Bowen Hills, Fortitude Valley, Central Station, Roma Street and South Brisbane.
Airport staff tickets are non-refundable and cannot be used by another person.
Airport staff tickets will not be reissued if they are lost.
Airport staff Airtrain ticket books (books of 20 tickets) can be exchanged by the staff member up to 90 days following the expiry on the ticket.
Terms and conditions are subject to change without notice.
Airtrain staff has the right to refuse to sell a ticket to the Airport staff member, if misused or the Terms and Conditions are not adhered to.
8. Changes, Cancellations, and Refunds
If you require a change to your eTicket booking please email [email protected] or call the office on 1800 119 091.
eTicket changes (including change of date and change of name) will be considered if requested prior to the date of travel. A new eTicket or confirmation will be emailed with the correct details.
Please note that there is no refund on a booking once changes have been made to the original booking.
All cancellation and refund requests must be requested in writing by the ticket holder. To apply for a refund, email [email protected] or send an enquiry through the Airtrain website.
You can apply for a cancellation refund up to 72 hours prior to the date of travel, without incurring any fee. Within 72 hours of the date of travel a $5.00 (per adult) administration fee will apply. The administration fee will be deducted from your booking balance upon refunding.
Please note a refund is not available in the following circumstances:
- Cancellation requests on or after the original date of travel.
- On a return booking, on or after the date of the first ticket.
- Once a booking has been changed.
- The booking was made with a special offer or promotional offer.
- If your travel was disrupted due to circumstances beyond the control of Airtrain or scheduled track work.
Refunds are not applicable to the following products:
- Brisbane Airport staff tickets (see section 8).
- Ticket books (see section 7).
- Return for free special offer (see section 10A).
- Paper tickets outside of the allocated timeframe (see section 4)
For refunds on go card and tourist passes (Translink smartcards) please see the guidelines listed under section 5.
For Smart Ticketing refunds please see the guidelines listed under section 6.
9. Special offers
A. Return for free
Offer must be used for a return trip for Airtrain services or Airtrain and Tram services only. Customers pay for the first journey at full paper ticket price and get the return journey free. Airtrain and tram includes a surcharge of one Translink zonal fare each way, as this portion is a third party product.
This offer is only applicable on Adult fares. Children and Concession fares are excluded.
This offer excludes Interterminal transfers, Ticket books, Airport staff weekly ticket, Airport staff book of 20 tickets, Translink smartcards (go card, go explore, go seeQ).
This offer is available through Airtrain website only.
This ticket is non-refundable but transferable for a name change or a date change. To transfer this ticket you must notify us before the date of travel. To purchase a refundable ticket, book two separate one-way tickets.
The offer is available between the Domestic and International Airport stations and South East Queensland Rail stations and G:link tram stations as identified here.
This offer is not valid in conjunction with other offers.
eTicket terms and conditions also apply to this offer except for Kids Travel Free.
Valid until further notice. All information is correct as of December 2022. Airtrain reserves the right to make changes without prior notice and to withdraw the scheme at any time.
B. $15 City Group Fares
The travelling party must travel together at all times, throughout the entire journey in both directions.
Offer is available for pre-purchase online or at an Airtrain station.
No refunds on or after the date of travel.
The offer is only available between the Domestic and International Airport stations and City Stations. The list of city stations includes South Brisbane, Roma Street, Central, Fortitude Valley, Bowen Hills, Albion, Wooloowin and Eagle Junction.
eTicket terms and conditions also apply to this offer.
Valid until further notice. All information is correct as of May 2023. Airtrain reserves the right to make changes without prior notice and to withdraw the scheme at any time.
C. Kids Travel Free
Children aged up to and including 14 years of age, travel free between the Brisbane Airport and Brisbane City stations when accompanied by a paying adult.
In order to receive your free child travel, an adult must purchase either an eTicket online or a paper ticket at the same time as the child’s from an Airtrain stations (Domestic and International Airport stations) or Queensland rail ticket counter. This offer does not apply to go card or Translink smart card products.
Each child (5-14 years) needs a valid ticket to travel on the Queensland Rail train network. Children 4 years and under are considered infants and do not require a ticket.
The offer is only available between the Domestic and International Airport stations and City Stations. The list of city stations includes South Brisbane, Roma Street, Central, Fortitude Valley, Bowen Hills, Albion, Wooloowin and Eagle Junction.
If you are travelling from a Queensland Rail station that is unattended, the child ticket is required to be purchased from a vending machine. The Airtrain fare will be free between Brisbane Airport and Brisbane City.
eTicket terms and conditions also apply to this offer.
Valid until further notice. All information is correct as of July 2022. Airtrain reserves the right to make changes without prior notice and to withdraw the scheme at any time.
D. 15% Online Discount (Advance Purchase Discounts)
Advance purchase discounts apply only to:
- Single Traveller eTicket(s),
- Suburban eTicket(s)
Cannot be used in conjunction with any other offers. Advance purchase discounts do not apply to children fares to any suburban stations.
When travelling on the Airtrain and Tram service the discount applies to the Train ticket to Helensvale only. Translink charge one zonal fare for the Tram service that is not discounted by Airtrain.
eTicket terms and conditions also apply to this offer.
Valid until further notice. All information is correct as of October 2022. Airtrain reserves the right to make changes without prior notice and to withdraw the scheme at any time.
