Brisbane's Airtrain
500+ reviews
Current service information: All services running on time
500+ reviews
This offer is only valid between 8 September – 4 November 2018. Valid on presentation of your Airtrain ticket and provide the retailer your printed confirmation email. You are entitled to 1 complimentary coffee for every online Airtrain order, ie 1 confirmation email – 1 coffee. This offer is redeemable at Corretto Cafe and Bar, Merlo Caffe, Spoon Deli Cafe, The Coffee Club, The Botanist Kitchen and Bar and The Market Place.
The offer is only available on full fare rate for one-way and return Train or Airtrain and Tram services departing from Brisbane International terminal. The discount applies with the original China Eastern boarding pass of flight MU715 only. Discounted Airtrain tickets available for sale at the Brisbane Airtrain station or Visitor Information Desk of the Arrivals Hall at the International terminal only. Offer is only valid on the date of arrival at Brisbane International Terminal with one discounted purchase per boarding pass only. The original China Eastern boarding pass will be retained by Airtrain sales staff. We recommend passenger to take a photo of the boarding pass prior giving away at train station for future uses. These discounts are not applicable on Airtrain Connect service and all Go card products. Offer is valid until 31 December 2019. China Eastern Airlines and Brisbane Airtrain reserve the right to change or cancel the sale without prior notice. China Eastern Airlines reserve the right of final interpretation of these Terms and Conditions.
You may purchase tickets for Airtrain services on this site when travelling to or from Brisbane Airport and any Brisbane City, Suburban station or G:link tram stop.
If you purchase a ticket on this site, you must pay the advised price and agree to the payment and cancellation terms set out on this site for those services.
When you purchase Airtrain tickets you may be asked to provide personal information to help verify your identity and process your purchase. Airtrain will treat your personal information in accordance with our Privacy Statement.
Prices and timetable information of Airtrain services may change without notice.
Airtrain offers E-Tickets for travel between the airport and all Queensland Rail stations and G:Link Tram stops in South-East Queensland.
When travelling on an E-Ticket your ticket will be scanned when arriving or departing at the airport station. You will need to have either a paper copy of your E-Ticket or your e-ticket uploaded to your smart phone when travelling to be viewed by revenue protection staff when requested.
E-Tickets are valid for travel for 2 days either side of the travel date. Outside this 2 day period your E-Ticket will be invalid.
A city E-ticket can be used for travel to all city stations as far as South Brisbane. You are unable to book a suburban E-Ticket and travel from a different station. If you require a change to your E-Ticket please email [email protected] or call the office on freecall 1800 119 091.
E-Tickets are fully transferable and changeable if requested before the date of travel. Email [email protected] to request a change. A new E-Ticket will be emailed with the correct details.
Please note – no changes are permitted after the date of travel.
In addition to the terms and conditions noted under tickets, the following will also apply:
When you pre-book a service on the Airtrain website we do not confirm a train time. Airtrain staff will arrange your tickets for the next departing train once you make yourself known to staff at the Brisbane Airtrain station. they will also arrange your chauffeured vehicle to meet you at the advised station at this time. When you disembark at the advised station your driver will be waiting for you with your name on a board to take you to your destination.
If travelling on a return basis Airtrain staff will arrange the return pickup time with you before you depart for the Gold Coast. Please be aware of the conditions of the Airtrain Guarantee, your pickup time will be confirmed to comply with the Airtrain Guarantee terms and conditions. Any changes to this time will result in the booking being invalid for any claim or Refund, Airtrain Recommends Travel Insurance to cover any out of pocket expenses.
If you disembark the train at any other station than that advised by Airtrain Staff, or break the train journey for any reason, Airtrain cannot guarantee the availability of a chauffeured car to collect you, and a new charge will apply.
Travel to and from the following Gold Coast Suburbs will incur an additional $10 surcharge each way – Bonogin, Gilston, Oxenford, Coomera, Coomera Waters, Point Danger and Upper Coomera.
When travelling from the Gold Coast to Brisbane Airport using the Airtrain Connect service, your pickup time is scheduled at the time of booking and this detail will be shown on your emailed confirmation. Your train ticket will be issued to you by the driver. You must call the Airtrain Connect office on 1800 119 091 at least 24 hours before your travel date to arrange any changes to this pickup time if required. Please be aware of the conditions of the Airtrain Guarantee. Your original pickup time will comply with the Airtrain Guarantee terms and conditions. Any change to this pickup time will result in the booking being invalid for any claim.
Airtrain recommends Travel Insurance to cover any out of pocket expenses. For your return journey see staff on your arrival back into Brisbane airport and they will arrange the tickets and Vehicle to meet you on the next departing train.
Travel to and from the following Gold Coast Suburbs will incur an additional $10 surcharge each way – Bonogin, Gilston, Oxenford, Coomera, Coomera Waters, Point Danger and Upper Coomera.
If you buy a ticket for an Airtrain service from this site, and you tell us you want to cancel your ticket before the date of travel, we will refund your purchase, less a 25% administration fee.
If you tell us you want to cancel on or after the original date of travel, your purchase price will be non-refundable.
There will be no refund on a return ticket if the forward journey has commenced.
There will be no refund on unused E-Tickets if not cancelled prior to the original date of travel.
Once a booking date has been changed for any reason there will be no refund available.
Please note: As we do not store your credit card details following a completed booking, these will need to be provided again in order to obtain your refund.
Airtrain will not refund any ticket sales from this site, where your flight into Brisbane Airport is delayed, causing you to miss the last train service. Airtrain recommends you look at Travel Insurance to cover yourself against this possibility.
Please note that Airtrain does not operate a 24 hour train service. It is imperative that you check the timetable before confirming a booking.
Please check for track work prior to your travel date as Airtrain do not refund tickets in the event of track work on the South-East Queensland rail network. It is the customer’s responsibility to plan their journey allowing extra time for these disruptions.
If you wish to claim a refund for a ticket purchased from an Airtrain station that has not been used for travel please see the station ticket counter within 1 hour from the time of purchase, after this time no refund will be available.
No refund will be available for tickets issued and used for travel, Airtrain do not issue refunds on tickets that the travel has been disrupted due to unforeseen circumstances.
There is no refund after purchase if your circumstances change and you do not utilise the ticket and have not met the above conditions to claim a refund.
