COVID-19 Travel Update
Last updated 13/09/2021
Airtrain is open and operating the normal timetable for both the Domestic and International Terminals. Please check our service changes page for any services impacted by track work.
We are closely following the official advice from the Australian Government and the World Health Organisation on the public health response to the coronavirus outbreak.
Masks are mandatory
Masks are mandatory at Brisbane Airport, on Airtrain platforms, and on public transport in Brisbane, Gold Coast, Moreton Bay, Ipswich, Redlands, Logan, Sunshine Coast, Noosa, Scenic Rim, Somerset, and Lockyer Valley.
Find out more at https://www.qld.gov.au/health/
Advice for travellers
We’re using the new Check In Qld app to help keep you COVID safe during your visit. It’s free, quick and easy to use.
Before you come in:
- visit www.covid19.qld.gov.au/check-in-qld for links to download the app from Google Play or Apple App stores
- enter your details once when you first open the app
When you come in:
- open the app on your phone
- select ‘Check in Now’ and scan or enter our code.
Please see Brisbane Airport’s Travel update: COVID-19 Coronavirus webpage, click here.
Updated cancellation and refund policy for travel
Airtrain is giving full refunds to customers wanting to cancel their ticket. To receive a refund you must notify us before the original date of travel. There will be no refund on a return ticket if the forward journey has commenced, or if a refund is requested on or after date of travel. There will be no refund if you use a promo code that is transferrable only. See full terms and conditions.
Airtrain’s additional health and safety measures
- Airtrain is an accredited COVID Clean Practicing Business and is following all the practices and guidelines of this accreditation.
- Airtrain has increased cleaning of hard surfaces and key customer touchpoints.
- Airtrain has increased the number of staff cleaning at Brisbane Airport Stations.
- Airtrain stations are being fogging sanitised (similar to steam cleaning with sanitisation) frequently.
- Inside trains have had surface cleaning increased.
- Queensland Rail is spraying the inside of units with an odourless disinfectant.
- Daily cleaning across all South East Queensland public transport has increased.
- Queensland Rail has tripled the number of staff focused on cleaning high traffic stations in peak times, boosted regular cleaning measures, and begun a new disinfecting process.
- Across the TransLink network and at the Airtrain stations we are promoting cashless payments (pre-paid tickets and go card) to reduce cash handling.
- TransLink has introduced a COVID-safe public transport plan that outlines the measures in place to ensure the health and safety of customers and transport staff when travelling on public transport.
Brisbane Airport’s additional health and safety measures
- Brisbane Airport has intensified the cleaning regime throughout the terminals with a focus on high traffic areas and touchpoints.
- Hand sanitiser units are located throughout the terminals including at security checkpoints.
- Brisbane Airport has increased public health messaging in the terminals, encouraging everyone to maintain good hygiene practices.
What you can do
Customers have a key role to play when they travel, we encourage you to follow these simple steps –
Leave a gap
When travelling, leave a gap of 1.5 meters between you and others where possible by:
- standing away from others while at a stop or platform
- leaving space between you and the person in front as you enter the vehicle
- sitting away from other people
Follow the advice
Follow the advice of World Health Organisation (WHO) in following good hygiene practices these include –
- Washing your hands frequently and thoroughly.
- Avoid touching your hands, nose, and mouth.
- Practice good respiratory hygiene. Cover your face when you sneeze or cough with your bent elbow or a tissue. Dispose of the used tissue immediately and be sure to wash your hands thoroughly afterward.
- If you have a fever, cough or difficulty breathing, seek medical care early.
- If you are feeling unwell, stay home.
Further information can be found here.