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Can I purchase tickets to the airport from my local station? |
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Why can't I book my travel online from my local station to the airport? |
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Is Airtrain a part of QR? |
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How often do trains depart from the airport? |
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Where are the airport train stations located? |
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I'm not familiar with the rail network. Will I have to change trains to get to my destination? |
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Do I have to pre-book my tickets? |
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Does the train stop at the Direct Factory Outlet (DFO)? |
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Are pets allowed on the train? |
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I am travelling from the Airport to the Gold Coast, but I want to have a stopover in Brisbane. What do I need to do? |
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What is the age range for a child fare? |
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The AirtrainConnect and SmartPass products have a family fare. What is required to qualify for this fare? |
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Is there room for my luggage on the train? |
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I am travelling to the Gold Coast using AirtrainConnect, and I'll have my surfboard with me. Is this a problem? |
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Are there lockers available at the airport stations? |
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| Q : |
Can I purchase tickets to the airport from my local station? |
| A : |
Tickets to the airport are available from every QR station. If the station is unattended, you can purchase Airtrain tickets from the ticket vending machines on the platform. You can also use the Translink go card with Airtrain. |
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| Q : |
Why can't I book my travel online from my local station to the airport? |
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Suburban train stations are operated by QR and not Brisbane's Airtrain. QR does not recognise booking receipts made on the Airtrain web site. You can book single and return journeys as long as they start at the Airport. |
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| Q : |
Is Airtrain a part of QR? |
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No. Airtrain is a privately owned company. QR provides the trains for our service. We work very closely with QR to provide a safe, reliable and cost effective service to the Brisbane Airport. |
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| Q : |
How often do trains depart from the airport? |
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Trains normally depart every 30 minutes. Be aware that the first train from the airport departs at 6:00am and the last train departs at 8:00pm. On weekdays, there are additional services into Brisbane City during peak periods. Please refer to our online Train Timetable for a full list of departure and arrival times. |
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| Q : |
Where are the airport train stations located? |
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At the domestic terminal, the train station is located directly outside the airport. There are escalators and a lift to the platform in between the Qantas and Virgin Blue arrival areas. At the international terminal, there is a walkway to the terminal from Level 3. Please refer to our Airport Station Maps for more information. |
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| Q : |
I'm not familiar with the rail network. Will I have to change trains to get to my destination? |
| A : |
If you are travelling to or from the Gold Coast, you do not have to change trains. You can use our Interactive Map to view the travel times and where to change trains if needed. Find any station by selecting the name from the list.
If you are travelling from a suburban station, you will need to change trains at the following stations:
| QR Line |
Change At |
| Beenleigh, Ipswich, Cleveland |
Central Station |
| Ferny Grove |
Bowen Hills |
| Caboolture, Shorncliffe, Doomben |
Eagle Junction |
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| Q : |
Do I have to pre-book my tickets? |
| A : |
No. All of our products are available from Airtrain staff at Brisbane Airport. However, we do require 24 hours notice for AirtrainConnect services from the Gold Coast as these involve a chauffeur driven vehicle pickup that needs to be organised in advance. |
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| Q : |
Does the train stop at the Direct Factory Outlet (DFO)? |
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Not directly, but we have currently have an Airtrain Shopper Special that will get you to the DFO with the added saving of a free return Airtrain ticket. You can catch the train to the International Airport and then the free bus to the DFO. Upon returning, we'll give you a ticket for your journey home free. Click here for details.
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| Q : |
Are pets allowed on the train? |
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No. For safety reasons, QR stipulates that no pets can be taken on the train, even in travel cases. Accredited hearing and guide dogs are allowed on trains |
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| Q : |
I am travelling from the Airport to the Gold Coast, but I want to have a stopover in Brisbane. What do I need to do? |
| A : |
When buying your tickets at the airport, simply advise the Airtrain ticketing staff that you will have a "break of journey". In this instance we will issue you with an additional set of tickets, as QR ticket staff in the city will collect your original tickets when you exit the station. The additional set will allow you to board another train and continue to the coast at a later time. |
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| Q : |
What is the age range for a child fare? |
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Child fares apply for children aged 5-14 (inclusive). Children that are 4 and under travel at no charge. If you are travelling with infants using the AirtrainConnect service, you will be asked whether you require a booster seat or baby capsule when you arrive. |
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| Q : |
The AirtrainConnect and SmartPass products have a family fare. What is required to qualify for this fare? |
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The family fare applies when at least 2 adults and 2 children (aged 5-14) are travelling together. |
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| Q : |
Is there room for my luggage on the train? |
| A : |
Yes, QR provides us with trains equipped with luggage racks. The first carriage also has fold-away seating for wheelchairs. You can travel with as much luggage as you like. |
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| Q : |
I am travelling to the Gold Coast using AirtrainConnect , and I'll have my surfboard with me. Is this a problem? |
| A : |
No. Most oversize luggage such as prams, wheelchairs, golf clubs or pushbikes can be catered for. Just ensure you inform us when you arrive at the airport so that we can provide an appropriate vehicle to accommodate the luggage. A surcharge for surfboards may apply. |
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| Q : |
Are there lockers available at the airport stations? |
| A : |
No. There are lockers available at Central and Roma Street stations in Brisbane. |
