FAQs Archive - Brisbane Airtrain
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I lost something on my journey, how do I retrieve it?

Please email [email protected], fill in a contact us form (this needs to be linked), or call freecall 1800 119 091 to enquire about lost property at Airtrain. To enquire about...

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If these passengers are at a station during the closure requiring assistance, what do they do?

If you are at the Domestic or International Airport stations, please see a staff member for assistance. If you are at any other Queensland Rail station, please call 13 16 17, or SMS 0428 774 636...

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Do you require wheelchair accessible services during this time?

If you are at the Domestic or International Airport station, please see a staff member for assistance. If you are travelling from any other Queensland Rail station, prior to the closure please...

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What times do the rail replacement buses leave?

Please refer to the service update page for information on track work. Use the translink journey planner. to find your fastest travel...

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Do I have to pay for the bus service?

Yes, you need to travel use a valid ticket (go card, a paper ticket, or an eTicket) to travel on any...

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What can I catch instead of the train?

Please refer to service update page for information on track work which will identify what service will be...

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Can animals travel on the train?

For the safety and comfort of all passengers, animals are not permitted on any Airtrain or Queensland Rail train service, even if they are in travel cases. We do however, allow guide, hearing and...

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Is there room for luggage on the train?

Yes, Most Airtrain services are equipped with luggage racks. there is space for luggage on the train, most oversized luggage (such as prams, golf clubs, surfboards, and pushbikes) can be catered for....

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Are Airport luggage trolleys allowed on the train?

No, trolleys are not allowed on the train...

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Are Airport stations Wheelchair accessible?

Airtrain’s Airport stations were purposely built to accommodate passengers needing wheelchair access. Both the Domestic and International Airport stations have lifts provided. For more...

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