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Brisbane Airport Staff Train Tickets
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Discounted Airtrain Tickets for Brisbane Airport Precinct Employees
What you need to purchase tickets
To take advantage of this special offer you need to produce your current ASIC card, Airport Staff ID, or a letter (physical or digital) confirming your employment in the Brisbane Airport precinct. Workers at Skygate and Brisbane Airport Service Centre are also eligible for discounted tickets.
When purchasing a paper ticket option (Paper Weekly Ticket or Book of 20 Tickets) at the International and Domestic Station. The Paper Weekly ticket are also available to be purchased at Central Station. You will need to produce your valid ID to Airtrain (or QR) staff before you are able to purchase. If you are looking to purchase the New Digital Weekly ticket, you will need to register online by providing your valid ID and being approved in the system before you can purchase the digital version of this ticket.
All Brisbane Airport workers tickets are available for travel between the Brisbane Airport stations and the following Brisbane City stations: South Brisbane, Roma Street, Central, Fortitude Valley, Bowen Hills, Albion, Wooloowin, and Eagle Junction. Travel beyond these stations will require an additional ticket which can be purchased from your local Queensland Rail station or the Airtrain stations.
Travelling on staff tickets
You must have a valid ticket each time you travel on the train, and present the ticket when entering and exiting the train station. Tickets are non-refundable and cannot be used by another person. Digital workers tickets MUST be scanned when entering and exiting at the International and Domestic Airport stations.
Paper Weekly tickets and Book of 20 tickets for Brisbane Airport Workers are only available at the International and Domestic Airport stations (with Paper Weekly tickets also available at Central Station). It is your responsibility to ensure you have a valid train ticket prior to arriving at the Airport stations. Failure to do so will result in a full adult fare from CBD station being charged on top of any tickets you wish to purchase.
New Digital Staff tickets
Airtrain is launching their new digital Workers Weekly ticket soon – now is the time to pre-register and create your account online!
To be able to purchase the new Digital Weekly ticket option, all Airport workers will need to complete an application process online at https://www.airtrain.com.au/staff-ticket-application/. This application will include submitting proof of your current ASIC card, Airport Staff ID, or a digital letter confirming your employment in the Brisbane Airport precinct. Workers at Skygate and Brisbane Airport Service Centre are also eligible for discounted tickets.
As our Digital Weekly ticket is new, please allow for two weeks for approvals to be granted after you have pre-registered due to the number of applications expected.
Once approval has been granted, you will receive an email letting you know (if successful) that your application has been approved and next steps to finalise your Digital Workers weekly account and then purchase tickets. If you have a valid paper ticket when you have been approved, please use the remainder of the paper ticket before booking a new Digital Weekly Ticket as we will not be able to refund the difference.
Digital Workers weekly FAQ’s:
- Application or registration online for the digital Workers Weekly ticket itself is NOT a confirmation of digital Workers Weekly ticket for travel or to purchase a Digital Workers Weekly ticket,
- Allow at least two weeks for application to be processed (note: application can be rejected as well),
- Airport workers can only purchase the Digital Workers Weekly ticket once approved in the system and Airport staff member is sent an email with their user ID. They then need to set their password to confirm their account and log into the booking portal,
- Digital Workers Weekly tickets are valid for 8 days from the commencement date selected at time of booking – all tickets will have validity dates on them,
- Digital Workers Weekly tickets can be booked on the day of travel or 7 days in advance prior to expiry of existing Digital Workers Weekly ticket,
- Digital Workers Weekly tickets can be used multiple times for respective travel as per the travel date on the ticket,
- Workers must present the Staff ID or ASIC card, or letter of employment along with the Digital Workers Weekly ticket when requested by QR or Airtrain staff,
- Approved Airport workers will be required to re-submit their proof of ID every 12 months, or upon expiry of ID
- All terms and conditions as per the Brisbane Airport Staff Tickets on https://www.airtrain.com.au/terms-and-conditions/
- For any issues or any questions, please email [email protected]
Please note, Airtrain’s online staff tickets operate on a different system to the in-person weekly ticket that can be purchased at an Airtrain ticket office. If you have previously qualified for an in-person version of this ticket, this does not automatically guarantee approval for the online system.
Airport workers tickets are a privilege, if misused or the Terms and Conditions are not adhered to, Airtrain staff have the right to refuse to sell tickets to the Airport staff member (this includes Digital tickets).
Airtrain’s full Terms and Conditions apply, additional terms specific to this offer include:
- All staff must produce an ASIC card, Airport Staff ID, or letter (physical or digital) confirming their employment which includes Staff Full Name, Employer, and Employer contact details at the airport when purchasing paper tickets, or when requested by Airtrain.
- The employment letter is required to be updated every 12 months, or on request by Airtrain.
- This offer is valid for Brisbane Airport workers only. Paper Weekly Tickets or Book of 20 Tickets can be purchased at the International and Domestic Stations. The Paper Weekly tickets are also available to be purchased at Central Station.
- Airport workers can only purchase the Digital Workers Weekly tickets through the Airtrain website once they have applied and been approved in the system. The Airport staff member is then sent an email with their user ID (if successfully approved). After this, they then need to set their password to confirm their account, log into the booking portal and purchase tickets for travel.
- If the Airport worker has a valid paper ticket and purchases a digital ticket for the same time period, no refund will be approved for the difference as digital tickets have the flexibility to select a commencement date up to one week in advance.
- All Brisbane Airport staff must hold a valid ticket. If not, you will be required to pay the full fare for the journey to the airport before purchasing a new physical workers weekly ticket or book of 20 tickets.
- Workers tickets are valid for Airport Stations, Eagle Junction, Wooloowin, Albion, Bowen Hills, Fortitude Valley, Central Station, Roma Street and South Brisbane.
- All Brisbane Airport staff must behave respectfully to Airtrain staff and customers at all times, especially when presenting tickets to staff. Airtrain has a zero tolerance to any form of verbal and/or physical abuse. Acts of abuse or disrespect towards Airtrain staff or customers will not be tolerated and may result in ticket privileges being revoked.
- Tickets are non-refundable and cannot be used by another person. Tickets will not be reissued if they are lost.
- Airport workers who have applied for Digital weekly tickets can be rejected. Grounds for rejection include, but not limited to; insufficient ID proof, unclear or expired ID proof supplied, previous breach of Airtrain Terms and conditions.
- In the event of ticketing privileges being revoked, the affected staff member may not be able to use any remaining value of tickets (Book of 20 tickets, paper weekly ticket or Digital weekly ticket) and the value may be forfeited.
- Terms and conditions are subject to change without notice
Full Airtrain Terms and Conditions can be found at www.airtrain.com.au/terms-and-conditions/
Airtrain is launching their new digital Workers Weekly ticket soon, so now is the time to pre-register and create your account online here.
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Paper Weekly Ticket $46.00
The weekly paper ticket allows you unlimited travel between the Brisbane Airport and Brisbane City stations for a 7 day period.
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Book of 20 Tickets $126.00
These tickets are ideal for shift workers and others that don’t work at the airport every weekday.
